Air Canada Rouge Seat Assignments

How can I check in for my Air Canada (AC) flight?

You may check-in for your Air Canada (AC), including Air Canada rouge and Air Canada Express, flight with the following options:

  • Online check-in (Web check-in)
  • Mobile check-in
  • Self-service kiosk check-in at the airport
  • Ticket counter check-in at the airport

Does Air Canada (AC) have online web check-in?

Yes, you may check-in for your Air Canada (AC) flight online starting 24 hours before the scheduled departure time to receive a mobile boarding pass on your mobile device or a printable boarding pass. You may use this option if:

  • you have an electronic ticket and the first flight is on Air Canada (AC)
  • you know your reservation with your confirmation code, e-ticket number, or frequent flyer account
  • you are not a special needs passenger (for example an unaccompanied minor or traveling with a pet)
  • if you are part of a group reservation then you may check-in up to nine passengers at a time

Can I check bags with the Air Canada (AC) online web check-in?: Yes, you may check bags but you must drop them at the airport baggage drop before the check-in deadline for your flight.

Can I pay bag fees with the Air Canada (AC) online web check-in?: Yes

Can I select or change my seat with the Air Canada (AC) online web check-in?: Yes

Does Air Canada (AC) offer mobile check-in?

Yes, you may check-in for your Air Canada (AC) flight with your mobile device starting 24 hours before the scheduled departure time to receive a mobile boarding pass on your mobile device. You may use this option if:

  • you have an electronic ticket and the first flight is on Air Canada (AC)
  • you may access your reservation with your confirmation code, e-ticket number, or frequent flyer account
  • you are not a special needs passenger (for example, an unaccompanied minor or traveling with a pet)
  • you are part of a group reservation (you may check-in up to nine passengers at a time)
  • you are departing from an airport which accepts mobile boarding passes (if not, then you may check-in and print a boarding pass at the self service kiosk or ticket counter)
  • you are not traveling with an infant (a printed boarding pass is required)

Does Air Canada (AC) offer curbside check-in? (US Carriers only)

No

Does Air Canada (AC) offer self-service kiosk check-in?

Yes, you may check-in for your Air Canada (AC) flight at the airport kiosk from 45 minutes to 12 hours before the scheduled departure time and receive a printed boarding pass.

Can I check bags with the Air Canada (AC) self-service kiosk check-in?: Yes, within 4 hours of your scheduled departure time for flights from Canada or the U S, 3 hours for international flights (except Tokyo-Narita - 2 1/2 hours)

Can I pay bag fees with the Air Canada (AC) self-service kiosk check-in?: Yes

Can I select or change my seat with the Air Canada (AC) self-service kiosk check-in?: Yes

Does Air Canada (AC) offer ticket counter check-in?

Yes, you may check-in for your Air Canada (AC) flight at the airport ticket counter from 30 minutes to 4 hours before the scheduled departure time and receive a printed boarding pass.

Can I check bags at the Air Canada (AC) ticket counter check-in?: Yes

Can I pay bag fees at the Air Canada (AC) ticket counter check-in?: Yes

Can I select or change my seat at the Air Canada (AC) ticket counter check-in?: Yes

Does Air Canada (AC) charge a fee for a seat assignment?

Yes, Air Canada (AC) will charge $10 to $40 CAD per one-way segment for an advance seat assignment if you are traveling on a Tango fare within Canada and the U S. However, seat selection within 24 hours of departure time is complimentary.

When do I need to check-in for my Air Canada (AC) flight?

The minimum time to check-in for an Air Canada (AC) flight is:

  • 45 minutes before scheduled departure time for Canada flights (20 minutes for Toronto City Airport YTZ).
  • 60 minutes before scheduled departure time for international flights.

When do I need to arrive at the airport for my Air Canada (AC) flight?

Suggested arrival time:

  • 90 minutes before scheduled departure time for Canada flights
  • 2 hours before scheduled departure time for international flights (including U S, Mexico, and the Caribbean)
  • 3 hours before scheduled departure time for flights from Lisbon and Tel Aviv

Minimum required check-in time with carry-on baggage:

  • 45 minutes before scheduled departure time for Canada flights (20 minutes for Toronto City Airport YTZ
  • 60 minutes before scheduled departure time for international flights.)

Minimum required check-in time with checked baggage:

  • 45 minutes before scheduled departure time for Canada flights (20 minutes for Toronto City Airport YTZ
  • 60 minutes before scheduled departure time for international flights.)

When do I need to be at the boarding gate?

Boarding closes at the following times for Air Canada (AC) flights:

  • 20 minutes before scheduled departure time for Canada and to/from the US flights
  • 30 minutes before scheduled departure time for international flights to/from Canada (not including the US and Israel)
  • 60 minutes before scheduled departure time for flights from Tel Aviv, Israel.

How do I get seat assignment on an Air Canada Flight booked with United?



 
Location: Floating around
Programs: UA 1K, DL Silver (MM), Marriott Plat, SPG Plat, IHG Plat. Always somewhere, never anywhere...
Why would you do that? Just check-in at the airport and the bag will be free. Or at least you can argue there about how the bag should be free. You now have to spend days getting a refund. You are owed one but you're going to spend a lot of time on the phone with Air Canada trying to sort this mess out.

Or, you can check-in online and tell the system 0 bags to check - then sort out that at the airport if checking in online is super important to you.

-RM
Originally Posted by paule123
I just checked in for my AC flight (booked on UA), selected 1 checked bag and was forced to put in a credit card number to pay $25.00. My status on the boarding pass shows "UA*S" so presumably they know I'm Star Silver which should get me a free bag? I paid the fee with the UA PP card, FWIW. Anybody with experience getting a refund in situations like this?
 
Apr 24, 15, 7:42 pm
 
Programs: Southwest, Alaska, United, American Airlines
Air Canada agents have a way to fiddle with their res system such that bookings not made through AC directly can be enabled for full online functionality (e.g., seat assignments). The ability seems to be used most often by Altitude 100K agents, but I'm guessing all agents theoretically have that capability.
 
Jun 29, 15, 2:48 pm
 
Programs: United Premier 1K
Just to give another datapoint, this seems to be a systemic problem with UA purchased tickets on AC metal. When my husband went to check in online last week with AC for a YYZ-LGA flight booked through UA.com, he was asked to pay to check a bag, even though his boarding pass correctly showed his *G status (through UA Premier Platinum).

But I agree with an earlier poster. The correct thing to do in this situation (as my husband did) is just check-in online with no bags, and deal with it at the airport. (It apparently took the agent some time to fix the record so that the bag could be checked with no charge, but it was eventually done).
Originally Posted by paule123
I just checked in for my AC flight (booked on UA), selected 1 checked bag and was forced to put in a credit card number to pay $25.00. My status on the boarding pass shows "UA*S" so presumably they know I'm Star Silver which should get me a free bag? I paid the fee with the UA PP card, FWIW. Anybody with experience getting a refund in situations like this?
 
Jun 29, 15, 3:29 pm
 
Programs: UA Platinum, Marriott Gold, Nexus, GE
[QUOTE=Toronto1970;25044775
But I agree with an earlier poster. The correct thing to do in this situation (as my husband did) is just check-in online with no bags, and deal with it at the airport. (It apparently took the agent some time to fix the record so that the bag could be checked with no charge, but it was eventually done).[/QUOTE]
Yep, indeed this happens often to me. I always check in with the agents and am never charged.

AC has had the biggest mess with seat assignments for the longest time. They're not trying very aggressively to monetize it. Charging for seat assignments that aren't premium in any way.
 
Jun 30, 15, 11:02 am
 
Programs: UA 1k, US Airways Silver, SPG PLT, Marriot Gold, Hertz PC
Just tweeted them. They said they could send in a request for me but can't book a seat in advance since I'm on a tango fare. Not sure what that means, I guess it's a discount fare that only allows seat assignment at the airport?

I have no expectations on being treated better than other customers or getting something I'm not entitled to, but it was worth a shot.
 
Jun 30, 15, 11:55 am
 
Programs: UA/*A Gold, Hyatt Discoverist, Marriott/SPG/Hilton Gold, PreCheck + Clear
There must be some way, since as I stated upthread, I was able to do it. They charged us $72 a seat, and we're in the exit row CPH>YYZ. Worth every penny.

Maybe it was because I'm on an award ticket?
Originally Posted by Toronto1970
They do for a $20 charge. But I don't think there's any way for Air Canada to charge it if the original ticket is on 016 stock.
 
Jun 30, 15, 7:40 pm
 
Programs: UA 1K, HH Gold, MR Gold, *W Gold, Amex Plat
it's the UA codeshares which are the real problem. So far I have been lucky to get decent seats, but most of my UA-CA flights end up in W-class these days anyway.
Originally Posted by RandomBaritone
There must be some way, since as I stated upthread, I was able to do it. They charged us $72 a seat, and we're in the exit row CPH>YYZ. Worth every penny.

Maybe it was because I'm on an award ticket?
 
Jun 30, 15, 7:47 pm
 
Programs: UA 1K, HH Gold, MR Gold, *W Gold, Amex Plat
call. I have seen seat assignment on receipts before and definitely did not have that seat assigned when I checked in.
Originally Posted by amartin1979
I just booked an Air Canada flight using united.com. My receipt shows a seat assignment. Is this for real or do I need to call Air Canada to confirm the seat assignment? It's an aisle seat, so I'm fine with it (25D), but I booked a T fare which is considered "Tango" so it should have no advance seat assignments.
 
Jul 7, 15, 6:22 pm
 
Programs: UA 1k, US Airways Silver, SPG PLT, Marriot Gold, Hertz PC
Too bad. Hopefully I can get a decent seat during OLCI. It's going to be a long flight
 
Jul 7, 15, 6:26 pm
 
Location: Boynton Beach, FL
Programs: UA 1K, HH Gold, Hyatt Plat, SPG Gold, IC Amb, Citi Prestige
I am a UA platinum and just booked a flight directly with AC. The fare I got, even though not so cheap, was classified as Tango - and as such, they wouldn't let me pre-assign my seats without paying a fee (!!!). I am referring to REGULAR seats... I mentioned I am a star alliance gold, to which they responded I will get many benefits, but the most basic one - assigning my seats, is not one of them... This is absurd! When their flyers fly UA they don't pay a penny for regular seat assignment.

Does anyone have any experience with this?
 
Jul 14, 15, 11:27 am
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