Ilm Level 3 Award In First Line Management Assignments Restaurant

This qualification is ideal for individuals who have management responsibilities but no formal training, and are serious about developing their abilities. It particularly supports practising team leaders seeking to move up to the next level of management, and managers who need to lead people though organisational change, budget cuts or other pressures.

Benefits for individuals:

  • Gain a range of key management skills and put them into practice in your own role
  • Build your leadership capabilities – motivate and engage teams, manage relationships confidently
  • Develop your leadership and management skills using your own knowledge, values and motivations

Benefits for employers:

  • Effective and confident first-line managers
  • Better relationships and communication in teams
  • Proven skills – to get this qualification, managers will need to show that they can transfer their new skills to your organisation
  • Managers with the tools to develop their own skills and abilities

Entry Requirements

To be in or aspiring to a middle leadership or management position. To have a reasonable standard of written English (there is significant reading and assignment-writing to complete).

Dates and Times

We are hoping to run this course again soon. For more info please ring the InfoZone on 01904 770770 or email them on This email address is being protected from spambots. You need JavaScript enabled to view it.

Course Content

The qualification consists of a range of units covering core management skills – such as understanding how to organise and delegate – plus skills in communication, team leadership, change, innovation and managing people and relationships. The breadth of the unit material allows the certificate to be tailored to meet the needs of different individuals and employers.

Exams and Assessment

For each unit you will be required to provide written evidence to satisfy the learning outcomes. This will consist of a range of formal written academic assignments, logs and presentations. You will be required to produce a portfolio of appropriate evidence along with supporting documentation.


  • A higher Level Leadership or Management course
  • Employment in a team leader or management role
  • Employment as an associate teacher/trainer
  • Certificate in Education and Training (CET)
  • Certificate in Education or Professional/Postgraduate Certificate in Education (PGCE)

Course Fees

The cost of this course is £724.

Courses costing more than £200 can usually be paid for in instalments. Please contact the College for details.

How to Apply

Applications should be made to the College and you may be required to have an interview. You can apply online on the web page of your chosen course, collect an application form from the College, or request a paper or PDF copy from This email address is being protected from spambots. You need JavaScript enabled to view it. or on 01904 770400.

Contact Us

If you have any questions about this course or any aspects of studying at York College please email or call (01904) 770770.

Whilst every effort has been made to ensure the accuracy of the information contained in this webpage, the content is subject to change where necessary.


The Chartered Institute of Management (CMI) is the only chartered professional body in the UK dedicated to promoting the highest standards of management and leadership excellence. With a member community of over 100,000, CMI gives managers and leaders, and their organisations, the skills they need to improve their performance and create an impact.

This level 3 Diploma in First Line Management has been developed for junior managers, supervisors and first line managers who have operational responsibility for a defined area of activity and who wish to build on and develop their existing management skills and knowledge. This qualification gives junior managers the communication and motivational skills to help improve operational efficiency.

When will I start the course and how long will it take?

This course has various start dates throughout the academic year allowing you to join the course at the beginning of each module.

The course is delivered on a Wednesday evening from 5.00pm to 9.00pm.

Dependent upon demand, this course can be delivered to employees directly within the workplace. This is done with more intensive study over a shorter period of time. More information is available upon enquiry.

What will I study?

Taught by industry professionals, you will explore the key concepts and elements of first line management. The following seven modules will be covered:

  • Developing yourself as a First Line Manager
  • Recruitment and selection
  • Resource planning
  • Meeting stakeholder needs
  • Identifying development opportunities
  • Improving team performance
  • Managing information and communication

How is it assessed?

You will complete a written assignment at the end of each module. No examinations are required.

Do I need any previous qualifications to start this course?

Ideally, you should have already achieved a level 2 qualification although your previous experience will also be considered when applying for this course.

What are the course fees?

The total cost of this course is £1,987. This includes the registration fee for CMI membership.

There are a number of flexible payment options available including an interest-free payment plan with a monthly direct debit payment, your employer may be willing to fund your course and we can invoice them directly.

If you are aged 19 - 23 and this is your first full level 3 qualification, 100% of your course fees will be covered. More information can be provided upon application.

If you are aged 19 or over, you could also choose to apply for a 19+ Advanced Learner Loan to cover part of your course fees. An Advanced Learner Loan enables you to study now, pay later. Loan eligibility isn't dependent on income or employment status and there is no credit check. Loan repayments don't start until you have finished your course and earn over £21,000 per year. For more information on the Advanced Learner Loan, please click here.

What can I go on to do once I have completed this course?

Upon successful completion of this course you will hold a nationally recognised CMI qualification, valued by employers. You will be qualified to be able to register as an Associate Grade member of CMI.

You may choose to progress on to our CMI Level 5 Diploma in Management and Leadership qualification, or pursue other academic routes with us.

I'm interested in this course, what do I do next?

If you would like any further information in relation to this course, please contact our enquiries team directly on 0800 99 66 99 or email enquire @ or drop into our next Enrolment and Information Event.

Alternatively, submit an application form to secure a place.

Ref: Michelle Aitken
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